Amazon Hiring Seller Support Associate with 0 – 10 years of experience, for more details go through the page and follow us for regular updates
- · The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
- · Demonstrates effective, clear and professional written and oral communication.
- · Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
- · Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- · Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- · Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- · Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- · Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- · Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.
- Education: Bachelor Degree in any discipline with 0-10 years of experience.
- · Excellent written and verbal communication in English. Along with English, some roles also require communicating in Hindi and or Telugu/ Tamil/ Kannada.
- · Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
- · Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off.
- · During the first four months (Training & Transition) no unplanned leaves are allowed.
- · Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
- · Home environment free from background noise where you can connect to the internet and work on your deliverables.
- · Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB data from a reliable provider.
- · Should have access to mobile phone at all times from a reliable provider.
- · Should have power back up in case of power shut down.
- · Candidates who are based in the below locations should only apply:
- o Kolkatta
· Education: Any Graduation (other than BE, BTech and MBA Freshers)
· Language: English
· Experience within a customer service environment preferred. Desire to expand skills into new areas.
· Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail.
· Committed seller advocate, drive process & tool improvements.
· Enthusiasm and strong self-motivation.
· Strong prioritization and time management skills, with a high degree of flexibility.
· Embrace constant change with flexibility and good grace.
· Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
· Demonstrates effective communication, composure, and professional attitude
· Exemplary performance record, particularly with regard to quality & productivity
· Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.
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